Shipping and delivery

Business & Fulfillment Information

Sun Eater is a business based in Germany.

All items sold by Sun Eater are offered under an exclusive license to

Fletcher Solzan
14500 E 2nd Ave APT A111
Aurora, CO 80011
USA

who handles shipping and fulfillment on behalf of Sun Eater.

Order Processing Time

All orders are processed within 1–3 business days after payment has been received.

Please note:

  • Orders are not shipped on weekends or public holidays.
  • During periods of high order volume, processing may take longer.
  • in the event of a significant delay, we will notify you by email.

Shipping Costs

Shipping costs are calculated and displayed at checkout and are based on:

  • Delivery address
  • Order weight
  • Selected shipping method

All applicable shipping charges are shown before you complete your purchase.

Estimated Delivery Times

Estimated delivery times are as follows:

  • United States of America: 4–10 business days

Please note that these are estimates only and not guaranteed delivery dates.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Shipping details
  • A tracking number, if available

If tracking is provided, you may track your shipment online through the carrier’s system.

Customs Duties & Import Taxes

For international orders, additional charges may apply, including:

  • Customs duties
  • import taxes
  • Handling or brokerage fees

These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Damaged or Lost Shipments

If your order:

  • Arrives damaged, or
  • Is lost in transit

please contact us as soon as possible at: [email protected]

We will review the situation promptly and work with you to find an appropriate resolution.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for:

  • Incorrect or incomplete addresses provided by the customer
  • Delivery issues or delays resulting from such errors


If a shipment is returned due to incorrect address information, additional shipping charges may apply.

Unclaimed or Refused Shipments

If a shipment is refused, not accepted, or not collected and is returned to us, we reserve the right to:

  • Charge additional shipping fees for reshipment, or
  • Refund the order amount minus shipping costs

Contact

If you have any questions regarding shipping, please contact us at: [email protected]